Position title
Customer Service Representative
Description

We are seeking a Customer Service Representative to join our team.

The Customer Service Representative is responsible for daily contact with customers and the Account Manager to ensure satisfaction for customers and the account teams.

Jahabow is a leading designer and fabricator of commercial-grade retail display cases and millwork/décor. Associates work directly with leading retailers like Sam's Club, Academy, Kohl's, and Walmart to create shopping experiences seen every day. Our company must foster a creative and self-motivated atmosphere to be relevant in today's retail world and is looking for energetic and industrious people to help us build on our decades of success.

Jahabow is an Equal Opportunity Employer.

Responsibilities
  • Processes customer orders
  • Generates daily, weekly, and monthly reports
  • Reviews production reports daily
  • Files necessary paperwork and documentation to obtain:
    • Freight quotes & claims
    • Special invoicing requests
    • Customer comments & issues
    • Customer product quotes
    • Credit card forms
    • Etc.
  • Assists account team when needed
  • Point-of-Contact for customer communications
  • Enters data into customer-specific portals, including:
    • Oracle
    • Service Channel
    • Etc.
  • Performs additional duties as assigned
Education
  • High School education or equivalent
  • Associate degree preferred
Experience
  • 1-3 Years of Customer Service experience
Qualifications
  • Proficiency in several software, including:
    • Microsoft Word
    • Microsoft Powerpoint
    • Microsoft Excel
    • Microsoft Outlook
    • Infor Syteline
Skills
  • Remarkable communication skills
  • Strong attention to detail skills
  • Impeccable follow-up skills
  • Exceptional team player
Job Benefits
  • Competitive pay
  • 401K
  • Medical, vision, and dental plans
  • Short/long-term disability
  • Accident care
  • Cancer care
  • Hospital Indemnity

Every employee is eligible for insurance on the first Monday of the following month.

Job Location
1004 Industrial Drive, Owensville, Missouri, 65066
Employment Type
Full-time
Date posted
February 26, 2024
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